At Echo Africa, we value your privacy and give you full control over your personal data. In compliance with Google Play policies, you can request the deletion of your account and associated data at any time.
What data will be deleted?
When you submit a data deletion request, the following information associated with your account will be permanently removed from our databases:
- Account Information: Your name, email address, profile picture, and login credentials.
- App Activity & Progress: Your usage history, lesson progress, preferences, and saved settings.
- Technical Identifiers: Unique device tokens or identifiers linked to your account.
Are there any exceptions?
We delete all user data upon request. However, please note:
- Active Subscriptions: If you have an active subscription managed through the Google Play Store, you must cancel it directly in your Google Play account settings. Requesting data deletion here will not automatically cancel your Google Play billing.
- Legally Required Data: We do not retain data for longer than necessary, but we may retain minimal transactional history if strictly required for legal, tax, or regulatory compliance.
How to request data deletion
Option 1: In the App (Recommended)
- Open the Echo mobile app.
- Go to Settings / Profile.
- Tap Delete Account and confirm your choice. Your data will be deleted instantly.
Option 2: Submit a Request via Web
If you have already uninstalled the app or cannot access your account, please submit your deletion request by email:
Please email us at support@learndholuo.com with the subject line “Echo Africa Data Deletion Request”. Be sure to include the email address associated with your Echo Africa account.
How long does it take?
- App requests: Processed immediately.
- Web/Email requests: Processed within 7 business days. You will receive a confirmation email once your account and all associated data have been permanently wiped from our systems.